Base position will be in Miamisburg, OH

Primary customer contact for computer issues.

Experience working with a Service Desk to take customer incidents and resolve using a ticketing system

Support a VOIP phone system

Considerable experience with Microsoft products (Windows XP or Vista, Windows Server, Office, Exchange, and SQL)

Understanding of Citrix Presentation Server

Report writing skills with a SQL, CRYSTAL, or VB background

Use of an ERP system, preferably Visual Enterprise

Experience with network hardware configurations and understanding of a Layer 3 network environment with VLANs

Ability to train and travel